What you should know about tooth-straightening aligners.
The National Advertising Division (“NAD”) determined that SmileDirectClub, LLC (“SDC”) substantiated certain express claims regarding the ability of its Smile Direct Club Clear Aligners to correct some bite issues, but recommended modification to others. NAD also recommended that SDC discontinue the challenged comparative claims, savings claims, speed claims, and consumer testimonials.
Additionally, employee reviews on glassdoor.com portray an aggressive sales culture, leading to inappropriate and dangerous approvals at the Smile Shops. Employees have 30 minutes to “sell a new smile” to each customer and are required to close deals with at least 70% of potential clients. 3.
Beginning Your Smile Direct Club Journey. I began my journey with a free Smile Scan at a Smile Shop near me. My recommendation is to go to a Smile Shop if you can at all versus doing at-home impressions, as there seem to be many less complaints from results, and it’s also free, decreases the waiting time, and you get free goodies with your visit.
SmileDirectClub’s standard assessment includes taking photographs of your face, mouth,. is why it is so important that customers follow their smile plan as prescribed and wear their aligners as directed by their treating doctor to ensure the process continues to be safe and effective. The Consent and Medical and Dental History forms presented to and signed by all customers before.
The service in your smile direct has been amazing! The dentist I saw was so nice and Gavin Quigley has been the most helpful he could be! I'm really appreciating all the time he is taking to ensure this works the best for me. The response from the pictures of my moulds was quick and the adjustments that needed to be made were laid out clearly. Couldn't recommend this place more.
The Better Business Bureau reports more than 1,800 complaints nationwide involving SmileDirectClub. Most of the complaints involve customer service issues — such as broken aligners, delivery.
About SmileDirectClub. SmileDirectClub is for anyone who wants a smile they’ll absolutely love. We straighten and brighten most smiles gently, remotely, and in an average of 6 months. For quick, clear confidence, get invisible braces mailed directly to you from SmileDirectClub.